Refunds & Delivery

Effective 2026-09-12 · part of our Terms of Sale

Delivery

• Content is delivered automatically within seconds after PayPal confirms your payment: Gems are credited to the Commander ID you entered, a receipt appears in the in-game Mailbox, and a receipt is e-mailed to your PayPal address.
• If the game was open during the purchase, reopen the Mailbox or restart the game to see the new balance.
• If nothing has arrived after one hour, e-mail support@nintharcgames.com with your order number (it starts with WS) and we will deliver manually or refund you in full.

Why delivered orders are final

Gems and passes are digital content that is consumed inside the game and cannot be returned. At checkout you tick a box confirming your Commander ID and asking us to deliver immediately; by law (including the EU and UK consumer rules) that express request means the 14-day right of withdrawal no longer applies once delivery has started. For that reason we do not refund delivered orders because you changed your mind, spent the Gems, or no longer play.

When we do refund

• Failed delivery. You paid but the Content never reached the account and we cannot deliver it manually: full refund.
• Duplicate charge. You were charged twice for one order: the duplicate is refunded in full.
• Our mistake. We delivered the wrong item or the wrong quantity and cannot correct it: full refund.
• Unauthorised transaction. If you believe your PayPal account or card was used without your permission, contact us and PayPal immediately. We cooperate fully with PayPal’s investigation.
• Wrong Commander ID. Purchases go to the ID you entered and confirmed. We cannot move Content between accounts. If you contact us within 24 hours and the receiving account has not spent the Gems, we will do our best to help, but we cannot guarantee a refund in this case.

How to ask

Write to support@nintharcgames.com within 48 hours of the purchase with your order number, the Commander ID and a short description. We reply within two business days. Approved refunds go back to the original PayPal payment method, normally within 5–10 business days depending on PayPal and your bank.

Please contact us before opening a dispute

A PayPal dispute or card chargeback freezes the order for weeks. Almost every problem — a missing delivery, a typo in the ID, a double charge — is fixed within a day when you e-mail us first.